What are the advantages?
First, a reduction in calls to the contact centre. No further requirements to re-set a password. There is also another advantage, because when customers do want to speak with a call centre, they can be verified first using their biometric credentials through their mobile device even before reaching a customer services agent.
Are there any disadvantages?
Not all consumers are familiar with the technology.
effected by environments
How has the technology improved?
Matching algorithms are getting more sophisticated
random liveness functionality and real-time data is playing a critical role as well.
Will new regulations be a factor?
How Customers will benefit
the technology can bring in enhancing the user experience as well as in providing a more secure and convenient log in and payment authentication